Refund policy
We hope you love everything you order from CiCi Kids and Baby Boutique. However, we understand that sometimes something just isn’t quite right.
If you need to return an item, please see our returns information below.
Online Returns
For online orders, you have 14 days from the date you receive your order to let us know that you would like to return it.
Once you have notified us, you then have a further 14 days to return the item to us.
To start a return, please email cicibabywear@outlook.com with your name, order number and details of the item you would like to return.
Items can be returned by post or brought into our Dungannon store.
Return address:
CiCi Kids and Baby Boutique
21 Irish Street
Dungannon
County Tyrone
BT70 1DB
United Kingdom
We recommend using a tracked postal service and keeping your proof of postage until your return has been completed.
Condition of Returned Items
We understand that you may need to inspect or try on an item, just as you would in store.
Returned items should be:
- Unworn, other than being tried on
- Unwashed
- Free from marks, odours or damage
- Returned with all original tags attached
- In the original packaging where possible
Please take extra care when trying on clothing around make-up, fake tan, perfume or other products which may mark or damage the item.
We may reduce the amount refunded if an item has been handled beyond what is reasonably necessary to inspect it and this has reduced its value.
Return Postage
For change-of-mind returns, customers are responsible for the cost of returning the item to us.
You can also return your online order free of charge to our store at 21 Irish Street, Dungannon.
If your item is faulty, damaged, incorrect or not as described, please contact us before returning it so we can advise you on the next steps.
Refunds
Once your return has been received, we will inspect the item and process your refund as quickly as possible.
Eligible refunds will be made to the original payment method.
Please allow some additional time for your bank, card provider or payment service to process the refund after it has been issued.
Where you cancel your entire online order within your statutory cancellation period, we will also refund the cost of our standard delivery service. If you selected a more expensive delivery option, any additional amount paid above our standard delivery charge will not normally be refunded.
If you are only returning part of an order, the original delivery charge will not normally be refunded.
Exchanges
Need a different size?
Please contact us and we will be happy to help, subject to stock availability.
Where an exchange is not possible, you can return the original item for a refund and place a new order for the size or style you would prefer.
Sale Items
Online sale items can be returned in accordance with the online returns policy above.
Buying an item in a sale does not remove your statutory consumer rights.
Any items which would otherwise fall within one of the non-returnable categories below remain subject to those exclusions where legally applicable.
Faulty, Damaged or Incorrect Items
We take great care when preparing CiCi orders, but if you receive an item that is faulty, damaged, incorrect or not as described, please contact us at cicibabywear@outlook.com as soon as you can.
Please include your order number and, where possible, photographs showing the issue so we can get things sorted for you quickly.
Your statutory rights under consumer law are not affected by this policy.
Non-Returnable Items
There are some circumstances where items cannot be returned for a change of mind.
These may include:
- Items that have been personalised or made specifically for you
- Sealed goods which are not suitable for return for health or hygiene reasons once the seal has been broken
- Any other items which are exempt from cancellation rights under applicable consumer law
This does not affect your rights where an item is faulty, damaged or not as described.
If you are unsure whether an item can be returned, please contact us before sending it back.
Gift Returns
If you have received an item purchased from CiCi as a gift and would like to return or exchange it, please contact us and we will be happy to help.
Where a monetary refund is required, this will normally be returned to the original payment method used to place the order.
In-Store Purchases
The automatic right to cancel an online order because you have changed your mind does not apply in the same way to purchases made in our physical store.
If you have purchased an item in store and would like to return or exchange it, please contact us or pop into the shop and we will be happy to advise you in accordance with our in-store returns policy.
Your statutory rights in relation to faulty, damaged or misdescribed goods are not affected.
Republic of Ireland & EU Orders
Customers receiving orders in the Republic of Ireland or elsewhere in the European Union may also have cancellation and return rights under applicable consumer legislation.
Where those statutory rights provide greater protection than this policy, your statutory rights will apply.
Questions?
If you're unsure about anything or would like some help with a return, just get in touch.
CiCi Kids and Baby Boutique
21 Irish Street, Dungannon, BT70 1DB
Email: cicibabywear@outlook.com
Telephone: 07831 433780
We’ll be happy to help.