FAQ
Got a question? You might find the answer below! 💗
We’ve put together some of the questions we’re asked most often about shopping with CiCi Kids and Baby Boutique, including delivery, sizing, returns, gift vouchers and more.
If you can’t find what you’re looking for, please get in touch and we’ll be happy to help.
Ordering
How do I place an order?
Simply browse our website, choose the items and sizes you would like, add them to your basket and follow the checkout process.
Once your order has been successfully placed, you’ll receive an order confirmation by email.
Can I change or cancel my order?
If you need to change or cancel an order, please contact us as soon as possible.
We’ll always do our best to help, however once an order has been processed or dispatched, we may not be able to make changes.
An item I want is sold out. Will it come back in stock?
Sometimes! Stock availability varies depending on the brand and season.
If there’s something you have your eye on, keep checking the website or get in touch with us and we can let you know if we expect more stock.
Do you get new stock regularly?
Yes! We’re always adding new arrivals from our range of children’s clothing brands throughout the season, so it’s worth checking our New In section regularly.
Sizing & Products
What ages do you cater for?
We stock clothing for babies, children and teens, from newborn sizes right through to 16 years in selected collections.
Availability varies between brands and styles.
How do I know which size to order?
Sizing can vary slightly between brands. We recommend checking the sizing information on the individual product page where available.
If you’re unsure, just contact us before ordering and we’ll be happy to help.
Which brands do you stock?
Our collections include popular children’s brands such as Levi’s, Mayoral, Blue Seven, iDo, Hashtag, Ebita, Boboli, Hatley, Emile et Rose and PEX, alongside lots of other lovely finds.
Our brand selection changes throughout the year, so visit our Shop by Brand page to see what’s currently available.
Are your products available in store as well as online?
Yes, many of the products available online can also be found in our Dungannon store.
As stock can sell quickly both online and in store, availability can change throughout the day.
Delivery
How much is delivery?
UK Tracked Delivery: £5.50
Republic of Ireland Tracked Delivery: £10.50
International Tracked Delivery: £20.00
We also offer FREE UK delivery on orders over £75.
How quickly will my order be dispatched?
Orders placed before 12 noon Wednesday to Friday will normally be processed and dispatched the same day, subject to payment confirmation.
Orders placed Saturday to Tuesday will normally be processed and dispatched within 48 hours.
Orders placed on bank holidays will be processed on the next working day.
How long does delivery take?
Estimated delivery within the UK and Ireland is up to 4 days from dispatch.
International deliveries can take up to 14 days.
Please remember that delivery times are estimates and delays with the courier can occasionally occur.
Who do you use for delivery?
Our orders are sent using Royal Mail tracked delivery.
Returns
Can I return an item?
Yes. If you’re not completely happy with your purchase, please refer to our Returns Policy for information on eligibility, return timescales and how to send an item back.
Items must meet the conditions outlined in our Returns Policy to be accepted.
Can I return an online order to the shop?
Yes, you can return items purchased online instore.
What if my item is faulty?
If you believe you have received a faulty item, please contact us as soon as possible with your order details and photographs where appropriate.
We’ll be happy to look into this for you.